Insource Services
  • IT
  • Wellesley, MA, USA
  • Full Time

Come join our growing IT consulting team! We are doing exciting and challenging work for our clients in the greater Boston Area and need to hire a smart, capable, and motivated Help Desk Technician to help with the day-to-day technical support of assigned clients.

In this role, you will be in a customer facing position at client sites providing break/fix support, application tutorials, as well as technical Q&A. You will work closely with an IT client manager and network/server engineer to maintain the technical health of your clients.

This opportunity will provide exposure to a wide variety of technical environments and challenges through our work with a diverse group of growing businesses and non-profit organizations including high technology and internet startups, law firms, philanthropic organizations, charter schools, social service organizations, along with other professional service companies. You will be joining a team of respected IT professionals known for their combination of personality, obsession for problem solving, great communication skills, and the desire to help clients and team members succeed.

-Provide first level technical support to your assigned clients, both on-site and remotely
-Handle the creation and maintenance of all IT accounts, including Active Directory, MS Exchange, Gmail, etc.
-Responsible for new PC setups, virus removal, software updates, and hardware incidents.
-Operating system support for Windows XP/Vista/7 and Mac OS X
-Mobile device support for iPhone, iPad, Android, and Blackberry OS
-Participate in monthly meeting with entire technical team to discuss new technologies, case studies,
roadblocks, and outstanding incidents
-Effectively communicate technical issues, ticket flows, and project execution with client manager and
Network/Server engineer
-Contribute findings and troubleshooting documentation to knowledge portal
-Update client documentation with hardware information, password changes, etc.

-Proven ability to effectively interact with end-users (lay persons) in identifying and resolving technical issues
-Unique ability to work with both business and technical minded people to plan and execute against project
timelines and deliverables
-An understanding of TCP/IP Networking Protocols and Procedures, all relevant Windows Workstation
Operating Systems, all relevant Windows Office products
-Some server maintenance experience
-Some experience working with Active Directory users
-A proven adeptness to detail work and demonstrate analytical/research skills
-Prior experience in a technical support role, IT sales, or call center environment
-A passion for customer service and technology, delivering exceptional support to end-users
-Ability to multi-task across clients, industries, and technologies, while maintaining an appropriate level of
professionalism and composure
-4 year degree
-2 years in a customer facing, technical support role
-Ability to travel between client sites in the Greater Boston area

You will receive a competitive salary and benefits package including health and dental plans, life insurance,  short and long term disability insurance, flexible spending account for health and dependent care, tuition reimbursement, paid time off, holidays and 401(k) plan.  Additionally, this position offers challenging problem solving and critical thinking opportunities in a variety of environments. You will have the opportunity to see the direct impact of your efforts and the satisfaction of working with like-minded professionals.

Insource Services, Inc. is a recognized resource providing finance, human resources, and information technology consulting services to non-profit and small-to medium-sized businesses in the Greater Boston area.

Insource employs a hands-on, team approach with our clients. Since 1993, our service teams have brought their collective expertise to each and every one of our clients; forming working partnerships and providing clients with the comprehensive knowledge, skills, and perspective they need to manage their organizations. Our goal is to become an integrated partner in their business and a key resource to their internal operational team.

Please include a resume AND a cover letter. Insource Services, Inc. is an equal opportunity employer.

This position has been closed and is no longer available.
Insource Services


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